The Delivery Pipeline

Every engagement runs the
same founder-controlled pipeline.

Whether the work is AI-only, human-only, or both, every engagement passes through the same request, review, delivery, and QA gates - never a shortcut, never an agent approving its own work.

Pipeline stage: Request Review Delivery Close-out
01
Request

Audit, service, or custom request

Start with a digital/business audit, buy a catalog service directly, or submit a custom request for something that doesn't fit the catalog.

person Client-initiated
02
Request

Payment / commercial approval

Catalog pricing is server-calculated and confirmed at checkout; a custom request gets a founder-prepared estimate you approve before paying.

receipt_long Server-calculated pricing
03
Review

Founder review

A founder reviews the requirements before any work starts - the consequential gate before delivery begins.

fact_check Human gate
04
Review

Delivery mode decision

The founder chooses AI-only, human-only, or AI + human delivery for this engagement - never inferred from the service type.

rule Founder-only
05
Delivery

Routing to department & agent/freelancer

The order routes to the right department workflow, and to the specific agent and/or approved freelancer the delivery mode calls for.

account_tree Orchestrator-routed
06
Delivery

Execution

Agents execute within defined scope, budget, and permission limits; assigned freelancers work only within their explicit assignment.

build Scoped execution
07
Delivery

QA & founder approval

Every deliverable - AI-produced, freelancer-produced, or both - passes a QA and founder-approval gate before it reaches you.

verified_user Approval required
08
Close-out

Delivery, review & revisions

You review the deliverable and can request revisions under the engagement's revision policy before it's marked complete.

rate_review Client review
09
Close-out

Completion & optional ongoing support

The project closes out, or moves into optional hosting, maintenance, or a recurring subscription if the service includes one.

autorenew Optional recurring
securityFounder Approval Gate

What a founder controls on every order

verified_user
Founder sign-off required
Nothing ships to a client without it
STEP 01
Delivery mode

AI-only, human-only, or AI + human - set at the founder-review gate, and changing it mid-project is a separate, audited, founder-only action.

STEP 02
Freelancer assignment

Only a founder can assign, reassign, or remove a freelancer from an engagement - never an agent, and never the freelancer themselves.

STEP 03
Final delivery

A founder approves every deliverable before it reaches you - an agent or freelancer can produce work, but never approve its own delivery.

Common Questions

Pipeline questions

Next Steps

See the pipeline run on your first engagement.

Start with a digital/business audit, or go straight to the service marketplace.